Frequently Asked Questions (FAQ)

Below are answers to common questions about products, ordering, payments, shipping, and support at SLG Surya Tea.

1. What products does SLG Surya Tea offer?

We offer a range of premium Indian teas including Assam CTC tea, Darjeeling tea, green tea, and carefully crafted blended teas under the SLG Surya Tea brand.

2. How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. Complete the payment online to confirm your order.

3. What payment methods are accepted?

We accept secure online payments via UPI, debit cards, credit cards, and net banking through trusted payment gateways.

4. Do you offer Cash on Delivery (COD)?

No. SLG Surya Tea does not offer Cash on Delivery (COD). All orders must be prepaid using the available online payment methods.

5. Is online payment safe?

Yes. All payments are processed through secure, PCI-compliant third-party payment gateways. We do not store your card or UPI details on our servers.

6. How long does delivery take?

Orders are usually delivered within 3–7 business days, depending on your location and courier service availability.

7. How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS or email to monitor the delivery status.

8. What is your return and refund policy?

Due to the perishable nature of tea, returns are accepted only for damaged, defective, or incorrect products. Please refer to our Return and Refund Policy page for detailed information.

9. What should I do if I receive a damaged or incorrect product?

Please contact us within 48 hours of delivery with your order details and clear images of the product and packaging for prompt assistance.

10. Can I cancel my order?

Orders can be cancelled only before they are shipped. Once an order has been dispatched, cancellation requests will not be accepted.

11. Are your teas fresh and authentic?

Yes. Our teas are carefully sourced, quality-checked, and hygienically packed to ensure freshness, aroma, and authentic taste.

12. How should I store tea after delivery?

Store tea in an airtight container, away from moisture, sunlight, and strong odors to preserve freshness and flavor.

13. Do you deliver across India?

Yes, we deliver to most serviceable locations across India through our logistics partners.

14. How can I contact customer support?

For any queries or assistance, please contact us using the details provided on our website. Our support team will be happy to help.