₹300.00
₹270.00
This Return and Refund Policy outlines the terms under which returns, refunds, and replacements are handled on the SLG Surya Tea website. By placing an order, you agree to the policy described below.
Due to the perishable nature of tea products, returns are accepted only under the following conditions:
Any return or replacement request must be raised within 48 hours of delivery. Requests made after this period may not be accepted.
Once your return request is approved, the refund will be processed to the original payment method. Refund timelines depend on the payment gateway or bank and usually take 5–10 business days.
Where applicable, a replacement product will be shipped after verification, subject to stock availability. Delivery timelines may vary.
The following items are not eligible for return or refund:
Orders can be cancelled only before they are shipped. Once an order has been dispatched, cancellation requests will not be accepted.
Shipping charges, if any, are non-refundable unless the return is due to an error on the part of SLG Surya Tea.
SLG Surya Tea reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
For any questions or concerns regarding returns or refunds, please contact us through the details provided on our website.
